COMPLAINTS

Everyone at surgery tries their best to provide a friendly, efficient and safe service to all our patients, often under considerable pressure. Despite this, if something goes badly or you feel you need to complain, we will be happy to hear about it and try to put it right. Unless we know about it we cannot make changes and improvements. 

Either phone, write or email the Deputy Practice Manager - Debbi Whitwell This email address is being protected from spambots. You need JavaScript enabled to view it. who will then look at your concerns carefully and seriously before replying to you. 

However neither the Doctors nor any of the staff will accept rudeness or violence of any kind (which includes verbal threats) from a patient or their representatives. A patient who abuses our services will be removed from the practice list and will have to find another doctor.